---
title: What is the progress report on Operations? Time for an update by Directors Michel, Christopher and Kim
description: What is the status of leading projects for Fiberklaar, Customer Connect and Wyre & Synergy? Our Operations Directors have an update for us.
---

[Internal News | Circet Benelux](https://news.circet-benelux.eu/en-be/intern)

# [What is the progress report on Operations? Time for an update by Directors Michel, Christopher and Kim](https://news.circet-benelux.eu/en-be/intern/roadshow-operations)

 Written by [Sandy van der Doelen](https://news.circet-benelux.eu/en-be/intern/author/sandy-van-der-doelen) | Jul 1, 2024 9:12:41 am

Halfway through 2024, what is our status in relation to Fiberklaar, Customer Connect and Wyre & Synergy? We asked our Operations Directors Michel Dehandschieter, Christopher Kyndt and Kim Loffens for a progress report on Operations. 

## Fiberklaar: temporary delay 

While we are performing well based on predictions, we are behind budget because of **the slower construction pace** which is largely due to the bad weather and delays in obtaining permits in the run-up to elections. We are on schedule for home connections and performing almost twice as well as our biggest competitor.

| **Aiming for more uniformity ** Thanks to weekly **performance meetings**, we closely monitor progress and budgets for Fiberklaar. We will also apply this effective monitoring method in other teams. |
| --- |

> “Despite the slower construction pace in the spring, we expect scale-up and acceleration in the autumn. The goal is still to meet the set annual target.” – Michel Dehandschutter

Customer Connect: successful management

Under the Customer Connect Project, we are working on 11 projects for 17 customers. A few notable cases:

- For **Unifiber** , our FTR continues to increase – we were awarded 5 additional cities. In addition, we have an agreement with Unifiber and Proximus to do Home Connect and Home Activation on the same day: a good thing for the customer. Without our powerful Service Cruiser tool, this would of course have been impossible.

- For **Fiberklaar** we will manage the back office for Planning and Dispatch, for Circet and Verbraeken Infra last mile Home Connections. Again: without Service Cruiser this would not be a feasible prospect.
- We have almost doubled our technical team for **Proximus** Home Activations. This has required a lot of effort from our support services – thank you for this! The results are impressive: better figures, fewer lost hours and a satisfied customer. After all, our KPIs have always remained at top level.
- We support **Fluvius** in the switch to digital meters for water, gas and electricity. Because our competitor could not handle the workload, we were allocated 70,000 extra swaps.
- Installation of approximately **1,000 charging stations/month**, unparalleled volume in Belgium and beyond. Many new customers, such as **Blossom** and **Allego**, benefit from our 24/7 maintenance assistance.

> “With our rock-solid team and the unique, high-performance Service Cruiser planning tool, we can manage several challenging Customer Connect projects that put customer experience first!” – Christopher Kyndt

Wyre & Synergy: challenging collaborations 

Wyre is one of the most challenging contracts to date, with many ups and downs in the preparatory stage. The plan is to start after the summer, **with the support of Circet Projects and Circet Morocco**.

We are joining forces within the Synergy team, led by Jamal Markab. This team focuses on complex partnerships that also involve competitors. In doing so, we are able to **improve our collaboration and increase efficiency**.

> “Wyre gives us the opportunity to overcome obstacles and collaborate on innovative solutions.” – Kim Loffens

[View full post](https://news.circet-benelux.eu/en-be/intern/roadshow-operations)

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